Changi Airport deploys autonomous wheelchairs and automated immigration to streamline
Singapore Changi Airport has introduced autonomous wheelchairs at arrival gates and an automated immigration system that offers a queue‑free border clearance process.
The airport says the digitalisation effort links data, workflows and processes across its ecosystem, allowing multiple organisations and touchpoints to coordinate and share a common view of passenger journeys.
Why it matters
The automated immigration reduces manpower requirements while strengthening security checks, improving the overall passenger experience for airlines and travel sellers.