SITA chief says AI drives ops control as Asia Pacific sees fastest passenger growth
Based on · First reported
Sources
- SITA President Asia Pacific Sumesh Patel said flying could soon feel like there are no queues, as airlines increasingly rely on artificial intelligence for operations control. In 2025, 63% of airlines worldwide used AI to manage disruption, aircraft assignment and crew availability, while 98% of airlines in Asia Pacific employed AI in some capacity, the highest regional adoption globally.
- Despite the rapid uptake, 49% of airlines still cite data integration as the biggest obstacle to further scaling AI, even as global passenger demand grew 5.3% in 2025 and Asia Pacific led with a 10.9% rise in international traffic, highlighting the pressure on airlines to improve efficiency and passenger experience.
Why it matters
The high AI adoption in Asia Pacific suggests airlines are seeking to streamline operations and reduce wait times, but data integration challenges could limit the full benefits of these technologies amid strong demand growth.
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