Passenger misses Aeroméxico flight to Havana after Restroom delay

Frank Delgado arrived at Mexico City International Airport about three hours before his scheduled Aeroméxico flight to Havana and reached Gate 77 with roughly 50 minutes before boarding, but a restroom delay meant he got to the gate only 14 minutes before departure; Aeroméxico staff refused to let him board even though the aircraft was still attached to the boarding bridge.

Delgado criticized the staff for not listening to his explanations and suggested the airline hire robots, then attempted to use Aeroméxico’s complaint channels, receiving an automated response that he was wrong and encountering error messages when calling the complaint phone number.