American Airlines narrows gap with premium rivals as Delta and United highlight distinct
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American Airlines is catching up to premium competitors but has not yet defined a unique angle that makes it better.
Delta, under COO Gil West, historically avoided flight cancellations and invested in line maintenance to keep an older fleet on time, and it offered seatback entertainment screens before United rolled out its United NEXT program; the airline also says its mostly non‑union workforce contributes to a friendlier customer experience. United has invested in Starlink Wi‑Fi, which customers find superior to home internet and are willing to pay more for, and its mobile app is described as the best among U.S. airlines, giving passengers control over trip changes and seat selection while the carrier expands its route network with strong summer Europe and Pacific schedules.