Ryanair expands Warsaw Customer Service Escalation Centre
Analysed · First reported · Updated
Ryanair opened a Customer Service Escalation Centre in Warsaw in mid‑2025 and plans to increase staff to about 300 in the coming months.
Opening and investment
The centre, described as the only one of its kind in Europe, began operations in mid‑2025. Ryanair invested 45 million zł in the facility, which is located in a Warsaw office building in the Mokotów district. The airline had planned to employ 200 people when the centre opened.
Staffing and performance
Ryanair currently employs 250 people at the Warsaw centre and aims for about 300 in the coming months. Staff represent 28 nationalities, with 80 % from Europe. The centre handles customers in English, Polish, French and Spanish and plans to add more languages. Over 90 % of cases escalated to agents are resolved by them.
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