European airports face up to five‑hour EES queues, industry calls for action
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Airlines for Europe and ACI Europe said that electronic entry/exit system (EES) wait times at European airports are "unacceptably high", with queues sometimes reaching five hours and usually exceeding two hours at Schengen border controls.
The organisations attributed the delays to staff shortages, unstable IT systems, limited use of self‑service kiosks and automated gates, and restrictions of the Travel to Europe app, and they presented six proposals to the European Commission and Member States calling for faster, standardized use of automated gates for third‑country citizens and the ability to partially suspend EES during excessive queues.