Thai Airways opens Customer Care Centre for flood‑affected passengers
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Thai Airways International will open a Customer Care Centre on 16 October 2026 at Building 3, First Floor, THAI Headquarters on Vibhavadi Rangsit Road in Bangkok.
The centre will operate from 13:00 to 16:00 on opening day and, from 17 October, will be open daily from 8:30 to 16:00, including weekends. Passengers seeking compensation must bring identification, an e‑ticket number or boarding pass, baggage tag number and supporting expense documents, and Thai Airways also offers an online submission option via its website.