Thai Airways launches compensation portal after September flood disruptions
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Thai Airways International approved passenger compensation for flight delays, cancellations and delayed baggage caused by heavy rain and flooding between 26 and 30 September, and opened an online claim site and a physical customer‑care centre for submissions.
Compensation approval
The airline’s board of directors approved compensation on Saturday, stating that claims will be assessed case‑by‑case based on specific circumstances and actual damages in line with applicable laws and regulations.
Flood impact
Heavy rain and flooding from 26 to 30 September led to more than 200 flight cancellations and left about 25,000 bags stranded at Suvarnabhumi Airport. Approximately 200 Thai Airways employees could not report for work because flooding prevented travel to their workplaces.
Claim submission
Passengers may submit compensation claims through Thai Airways’ Request Flight Disruption website or in person at the Customer Care Centre on the first floor of Building 3 at the airline’s head office on Vibhavadi Rangsit Road in Bangkok.
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