Thai Airways expands compensation after flooding leaves 25,000 bags stranded
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Thai Airways International is stepping up compensation after major flooding disrupted services, leaving 25,000 bags stranded and causing more than 200 flight cancellations.
The airline will cover the cost of forwarding delayed baggage through any carrier serving passengers’ destinations and will pay compensation to all affected passengers without requiring complaints; it also plans a special compensation package that includes additional frequent‑flyer miles. The board suspended chief executive Chai Eamsiri after findings of insufficient frontline staffing, about 200 employees absent, delayed emergency procedures and a failure to mobilise reserve personnel, and senior executives will conduct inspections at Suvarnabhumi Airport to address operational bottlenecks.