Survey finds majority of passengers arrange own travel after flight irregularities

A survey of passengers who experienced flight irregularities shows that 57 % organized their onward travel independently.

Among those who needed ground transport, 96 % reported at least one problem, most often long waiting times (41 %) and high transport costs (37 %). Safety concerns were expressed by 22 % of respondents, while only 19 % of passengers offered transport and accommodation received it within an hour. Additionally, 35 % expected fast assistance, 41 % reported strong stress and 29 % faced unexpected expenses.