Accelya unveils FLX Recover AI tool for airline disruption handling

Accelya launched its FLX Recover solution at the World Aviation Festival in Lisbon on 13 October, and the product is now available from Accelya and through the AWS Marketplace.

FLX Recover employs AI agents built on Amazon Bedrock AgentCore and engineered with RapidScale to detect disruption events, analyse impacts, recommend or execute recovery actions, manage passenger care and compensation, handle communications, and provide reporting, with all actions logged for audit readiness; airlines set policies that determine whether agents act automatically or require human approval, and the tool is positioned as open, PSS‑agnostic and able to integrate with FLX ONE or existing passenger service, order management and CRM systems.