Travelers increasingly use AI tools, but misinformation leads to boarding issues
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A Kantar survey found that 40 percent of travelers used AI tools for trip planning and 62 percent said they would use AI tools in the future, while Booking.com reported that 89 percent of respondents wanted to use AI for future travel planning.
ChatGPT told Russian travelers they could stay in North Macedonia without a visa for 90 days, but a Russian family was denied boarding because a visa was required; it also told Rita Santos she could obtain a visa at the Vietnam‑Cambodia border without applying in advance, and a colleague of Alexander Glibichuk missed a spa in Beijing after ChatGPT listed a printing college instead of the spa.