Hyderabad consumer commission orders Qatar Airways and EaseMyTrip to pay Rs 3.06 lakh
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The District Consumer Disputes Redressal Commission‑III in Hyderabad ordered Qatar Airways and the online travel agency EaseMyTrip to jointly pay Rs 3,06,168 to a family after the airlines denied a medical refund, and to refund the original ticket amount with 12% annual interest.
The family had booked round‑trip tickets from Hyderabad to Atlanta through EaseMyTrip on August 2, 2024, with the outbound flight scheduled for December 2, 2024 and the return on January 15, 2025, paying Rs 1,86,168; a passenger suffered a seizure on November 1, 2024 and was diagnosed with a malignant glioma, with doctors recommending six weeks of radiation starting December 9, 2024, making travel impossible.