French hotel owner sues Google over alleged false reviews on Maps
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Raoul Salama, owner of Le Château de Balleure, filed a lawsuit against Google claiming that false reviews on Google Maps harmed his business, and a court in Dijon ordered Google to disclose the reviewers' identities on 21 June 2022.
The hotel received two severe ratings of two stars and one star in 2018 and 2020, which Salama says caused a 10 % drop in its overall rating and a 30 % reduction in revenue, and he alleges that the reviewers had never used the hotel’s services and were prompted by a Google Maps push notification.
Google removed the disputed reviews, but the two false reviews reappeared and 15 new ones were added, while Kay Dean estimates that up to 45 % of online comments may be from people who have not used the product or service.