Southwest Airlines experiences nationwide system outage on Oct 9
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Southwest Airlines suffered a nationwide computer systems outage on Friday, October 9, beginning shortly after 8:00 AM ET, which prevented passengers from accessing boarding passes via the mobile app and stopped employees from using computerized check‑in and boarding procedures.
Gate agents processed baggage and boarded passengers manually; at Dallas Love Field passengers reported no boarding‑pass printing or mobile scanning, creating long lines, while Denver International Airport staff announced that Southwest aircraft on the ground nationwide were being held. The airline restored systems at about 10:15 AM ET, roughly two hours after the issue began, and identified its technology provider Amadeus as the source, with Amadeus attributing the interruption to an unidentified third‑party provider and apologising to passengers.