Lufthansa outlines procedures for requesting special assistance
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Lufthansa permits passengers to register assistance for reduced mobility, visual, hearing, cognitive or invisible disabilities, wheelchair transport, medical equipment, MEDIF analysis and assistance dogs, with the service covering terminal escort, airport wheelchair, early boarding, connection help, mobility equipment transport, individual communication and seat‑arrival support.
Requests should be communicated preferably up to 48 hours before departure, with a single submission covering itineraries that include connections, and the text must be in German or English; for departures from Brazil, ANAC Resolution 280 requires 72 hours for requests involving a companion or medical documents and 48 hours for other assistance, and the guide advises reconfirmation before boarding because aircraft, route, battery, airport and operating company may change procedures.