American Airlines stops involuntary denied boarding, shifts to volunteer‑only policy
Based on · First reported
Sources
- American Airlines ended the practice of involuntary denied boarding, directing airport staff to seek volunteers when flights are overbooked, with the new directive taking effect on September 30 and covering all mainline and regional domestic and international operations.
- Gate teams must continue working until enough passengers accept alternatives, even if it delays departure, and managers can raise compensation without further approval while making early announcements and documenting each increase; the airline recorded 14,758 involuntary denied boardings in 2025 and 5,247 in the first half of 2026.
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